Refund policy

MADE X Return Policy

At MADE X, we are committed to delivering high-quality products and want you to feel confident in your purchase.

Return Policy Summary

  • Returns accepted within 30 days of delivery
  • Free returns on orders that qualified for free shipping ($65 or more)
  • Orders under $65: the return label cost is deducted from your refund
  • Exchanges or store credit will not incur any handling fees
  • No restocking fees
  • Sale, promotional, and bundle-deal items are final sale and not eligible for return

Eligibility for Returns & Exchanges

We accept returns, exchanges, or store credit requests on full-priced items within 30 days of the delivery date, provided that items are:

  • Unworn
  • Unwashed
  • In original condition
  • With all original tags attached

Bundle Purchases:
If items were purchased as part of a bundle, all items within the bundle must be returned together to be eligible for a refund, exchange, or store credit.
Partial returns of bundle items will not be accepted or refunded.

Final Sale Items (Non-Returnable)

The following items are final sale and are not eligible for return, exchange, or store credit:

  • Items purchased on sale or as part of any promotion
  • Promotional bundles and bundle deals (for example, the Halloween 3-Piece Bundle)

This includes, but is not limited to:
Holiday Promotions, Black Friday, Cyber Monday, Flash Sales, and Secret Sales.

Promotional offers that are final sale, such as bundle deals, are marked Final Sale on the offer page before purchase. The bundle return rules above apply only to bundles that were not purchased as a final sale promotion.

Refunds, Exchanges & Store Credit

  • Refunds on orders of $65 or more: Return shipping is free
  • Refunds on orders under $65: The return label cost will be deducted from your refund total
  • Exchanges & Store Credit: No handling or restocking fees will be applied

Return Shipping Policy

All returns must be shipped using the prepaid return label provided by MADE X.

  • Orders that qualified for free shipping ($65 or more): The return label is free.
  • Orders under $65: The cost of the return label will be deducted from your refund.
  • Exchanges and store credit: Always free, on any order.

Returns sent without our provided label may be refused.

Condition Requirements

We reserve the right to deny any return that does not meet our standards. Items must not show any signs of:

  • Wear
  • Staining or soiling
  • Washing or laundering
  • Alterations of any kind

This includes, but is not limited to:

  • Rips or tears
  • Deodorant marks
  • Makeup stains
  • Bodily fluids
  • Removed or tampered hygienic liners

Important Notice

MADE X is not responsible for items returned that were not originally purchased from us. Such items cannot be returned to the sender.

Policy Agreement

By placing an order with MADE X, you agree to the terms of this Return Policy.